Senior Customer Success Manager

Wrike is seeking a Senior Customer Success Manager to partner with customers throughout their journey to maximize the value of their investment in Wrike. The successful candidate will focus on helping customers unlock their teams’ potential and raise productivity and collaboration through Wrike.

Requirements

• 4+ years of experience in a customer-facing role, preferably in account management or customer success/services
• Experience working with marketing teams, IT teams, PMO teams
• Ability to build and maintain strong relationships with diverse clients, including executives
• Knowledgeable in project management, business process redesign, and change management

Benefits

• Medical, Dental, and Employer-Paid Vision Insurance
• Life Insurance, Employer-Paid ST and LT Disability
• 401K with employer match, FSA/HSA Benefits, and Legal Plan
• Employee Assistance Program (EAP)
• 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
• 16 Hours of Volunteer Paid Time Off
• Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents