Sales Operations and Key Account Management Support

Description

Together we make potential productive.

In the area of Sales Operations, we offer cross-segment and cross-business sales support for our internal customers with the goal of optimizing and advancing our effectiveness and productivity in the sales area.

To strengthen our team at the Frankfurt location, we are looking for a

Sales Operations and Key Account Management Support (m/w/d)

(Reference number 202600960)

What awaits you?

We offer a global, motivated and agile team and a direct path from idea to success. We are an internal expert team responsible for implementing and developing sales support measures for Germany, Austria and Switzerland. As Sales Operations and Key Account Management Support with a focus on risk and insurance management (Willis), you are part of a cross-business and cross-segment network at national and international level and a competent contact person and supporter for our stakeholders – customer managers (Lead Relationship Manager / LRM), senior sales colleagues from the segments and businesses, as well as the Heads of Sales, Business and Segment – and contribute significantly to our profitable and efficient revenue growth.

Lead Relationship Manager (LRM) Support

• Organization, accompaniment and documentation of annual (key) account planning processes involving the responsible customer teams
• Monitoring and measurement of success of customer and sales activities planned for the business year in collaboration with the responsible customer teams
• Support of LRMs in identifying and developing sales opportunities and opportunities to deepen customer relationships (e.g. using social business networks / sales and AI tools)
• Coordination of administrative processes related to WTW’s CRM system and collaboration within the international WTW network
• Research and provision of financial information, company and industry analyses on the customer
• Coordination in the creation of sales presentations in collaboration with business area representatives responsible for content

Sales Operations Support

• Support in the implementation of local sales initiatives and training (general project coordination, preparation of materials, etc.)
• Support in the creation of customer-specific sales and quote documents, questionnaires, etc.
• Coordination of preparations and follow-ups of the annual customer satisfaction survey
• Support of the Sales Operations team in administrative processes such as data maintenance in WTW’s CRM system, maintenance of the intranet page, etc.
• Planning, implementation and success monitoring of sales campaigns to increase market presence and revenue development
• Analysis of sales data to derive sound insights and creation, interpretation and presentation of relevant reports to support strategic decisions

Qualifications

What do you bring?

• You already have sound experience in the areas of (key) account management and / or sales operations / controlling
• You are able to coordinate processes effectively, work in an organized manner and apply these skills successfully in various scenarios
• Ideally you bring experience from the insurance industry
• You enjoy structuring, preparing and communicating information
• Your excellent communication skills enable you to build an internal network, manage stakeholders and coordinate a team of different technical experts
• You have an affinity for research and analysis activities, have analytical thinking skills and enjoy working with data in a financial and sales context
• You have excellent knowledge of MS Office products (especially Excel, Word, PowerPoint and MS Teams) and know how to use them creatively and purposefully
• You communicate confidently in English and look forward to performing part of your work in this language
• You are enthusiastic about the idea of developing ideas in an international consulting firm, making them market-ready and convincing your contacts of them
• You have a high degree of teamwork, communication skills, high quality awareness as well as above-average commitment and resilience

In addition to our attractive compensation package, we offer

• Work-Life-Balance – Mobile working or in the office? Flexible working hours? Or even a sabbatical? Of course, no problem. We decide together as a team when and where we work. Team meetings and brainstorming sessions on site are still not neglected. Hybrid working is more than just a buzzword for us
• Monetary benefits – An attractive, performance-based compensation system including occupational pension provision and 30 days vacation plus special leave, continued payment in case of illness, 5 additional employer-financed days for sick children
• Internationality – An international management consulting firm and the security of a global corporation with renowned customers – from DAX corporations to world-famous medium-sized companies
• Customer contact – Quickly take on responsibility
• Development opportunities – A steep learning curve and plenty of room for individual career development: You will dive deep into diverse topics, both on-the-job and in intensive training courses
• Collaboration – Learn from each other and decide together, collegial, appreciative and dynamic
• Company events – Together we celebrate our successes and our community