Customer Success Manager

Zayo’s Customer Success organization provides customers with a world-class and industry-leading lifecycle experience, intentionally designed and aligned to deliver on their needs and expectations. As a Customer Success Manager, you will serve as a trusted advisor throughout the customer lifecycle from purchase through renewal, leveraging Customer Health Indicators and data-driven insights to drive adoption, secure renewals, protect recurring revenue, and identify growth opportunities.

Requirements

• Analyze lifecycle data and translate insights into clear, actionable recommendations for customers and internal business partner teams.
• Own and manage the customer lifecycle from onboarding through renewal, ensuring customers achieve defined goals and measurable outcomes.
• Develop and execute detailed account plans to accelerate customers through the Lifecycle Journey, driving adoption, engagement, and long-term success.
• Manage Revenue Risk Assessment Dashboards to identify churn risks, develop mitigation strategies, and protect recurring revenue.
• Own the renewal process end-to-end, including forecasting, renewal strategy development, pricing discussions (as applicable), stakeholder alignment, and timely contract execution to ensure high gross and net revenue retention.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave