Customer Success Manager role at Zendesk, leading customer relationships, driving AI adoption, and advising on solution fit, configuration, and integration. High-accountability professional with consultative sell skills and technical enthusiasm.
Requirements
- 5+ years of professional experience in Customer Success or Customer Experience (CX)
- Experience in GTM roles within enterprise technology/SaaS (e.g., CSM, Professional Services, Technical Account Management, or Solutions Engineering)
- Educational Background: Bachelor’s degree in Business, Engineering, Computer Science, or a related field
- Hands-on SaaS/AI Experience: Direct experience driving adoption of cloud-based or AI-powered solutions
- Technical Proficiency: Skilled in using CS tools (e.g., Gainsight) and performing quantitative analysis
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
To apply for this job please visit zendesk.wd1.myworkdayjobs.com.
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