Director, Global Revenue Operations – Business Operations

Role Overview

Lead, drive, and own internal process improvements aimed at scaling the Global Revenue Operations team. Partner closely with Sales, IT, Growth & Monetization, and Product Development to develop and implement operational plans throughout the organization.

What You Will Do

Own the end-to-end Quote-to-Cash (QTC) business operations roadmap, define and maintain global QTC process standards, identify friction points, and lead initiatives to improve cycle time, billing accuracy, provisioning quality, payment success, customer experience, and operational scalability.

Why It Might Be a Fit

The right individual will be a strong people leader with a systematic program management approach, a results-driven mindset, strong leadership attributes, superb communication skills, an analytical background, and a desire to challenge the status quo.

Requirements

• 10+ years of experience in Revenue Operations, Finance Operations, Business Operations, Business Systems, or Quote-to-Cash transformation in a SaaS or technology environment
• Experience leading global or distributed teams across multiple regions and time zones
• Bachelor’s degree in Finance, IT, Business Administration, or closely related field
• Deep understanding of Quote-to-Cash processes, including CPQ, contracting/order management, billing, provisioning, payments, collections handoffs, and data flows
• Proficiency with AI tools and solutions
• Demonstrated success leading complex cross-functional transformation initiatives from strategy through execution and adoption
• Strong executive communication skills, with the ability to translate complex business and technical topics for senior stakeholders
• Experience building operating models, governance processes, prioritization frameworks, and scalable documentation
• Hands-on or business-owner experience with Salesforce, CPQ, Zuora, billing platforms, payment gateways, and related integrations
• Experience with product-led growth, self-service commerce, pricing and packaging launches, SKU governance, or monetization programs
• Familiarity with Agile, portfolio management, process design, controls, UAT, release management, and change management

Benefits

• Bonus
• Benefits
• Related incentives