Sales Operations Manager

About Zertificon

Zertificon develops B2B software solutions for secure digital communication – made in Germany, GDPR-compliant, without cloud requirement. Our customers: enterprises, energy providers, government agencies.

Our products: software solutions for email encryption and signature, secure file transfers and market communication for energy companies. We have been on the market for over 20 years and employ over 120 employees from 30 nations.

Your Tasks

• You steer our sales processes so that they are traceable, scalable and customer insights are systematically captured
• KPIs, forecasts and dashboards are your tools – you set up reporting and check if we are on track. If not, you actively steer
• You keep our SugarCRM current, develop it further and ensure clean processes in lead and customer management
• You ensure that sales adheres to internal guidelines and SLAs – through clear controls, feedback and follow-ups
• Our dashboards in the company’s own data warehouse are also created and grow under your direction
• You analyze existing processes around lead management, opportunity stages and quote processing and take them to the next level
• As a central interface, you bring together sales, marketing, finance and product management – and create clarity in their interaction
• You keep commission models and incentives transparent and manage their further development
• You accompany new tools and processes during rollout and ensure everyone participates – through clear documentation and communication

Your Profile

• First experience in Sales Operations, Inbound Sales and CRM management – ideally in B2B software
• Pronounced business thinking – you understand how sales processes contribute to company success
• Strong analytical skills and good numerical understanding – Calc / Excel is part of your toolkit
• Know-how in configuring and developing CRM systems – ideally SugarCRM
• Strong communication skills in German (min. C1) and English (min. B2) – you can communicate openly, clearly and at eye level with both sales team and technical colleagues. You ensure that expectations are clearly formulated and everyone knows what matters
• Structured and proactive work style – with an eye for detail and a feel for priorities

We Offer

• Flexible working hours and home office possible
• Mobility: Free Germany ticket, job bike leasing or parking
• Subsidies for meals (e.g. Lieferando) and internet at home office
• Office benefits: Roof terraces & green courtyard, organic fruit and beverages, package acceptance
• Get together: Pizza Friday in the office, regular team events, big summer party

Why Zertificon?

• Independent & convinced: For over 20 years we have been developing secure communication solutions – owner-led, sustainably growing and with conviction
• Security with meaning: We believe in the freedom of digital communication. If you think Edward Snowden did the right thing as a whistleblower, we might share the same values. As a sign of our conviction, after your probation period we donate 1,000 € to an organization supporting Edward Snowden – if you mention him in your application
• Excellence through practice: We tackle complex challenges – because we can. Our internal experts are among the best – even external specialists often learn from us. When we want the best result, we do it ourselves
• Agile by conviction: We think fast, act pragmatically and continuously improve ourselves. No bloated processes, no “because we’ve always done it this way”. Initiative is welcome – of course this is also questioned and not every fixed idea gets through
• Security that is used: We build software that is not only secure, but also usable – not just for large enterprises with teams of IT security specialists, but also for small and medium-sized businesses that need strong security without complexity
• Diversity with focus: Our team of 120 employees and over 30 nationalities works together to make secure digital communication for companies of all sizes easily accessible