As an Employee Service Center (ESC) Data Analyst, you will be the analytical engine behind how the ESC understands performance, demand, and operational health. You will transform data from Workday, ServiceNow, and other sources into clear insights that improve employee support outcomes and inform resourcing and process decisions.
Requirements
- Own the ESC reporting cadence.
- Monitor core ESC performance metrics.
- Support capacity and workload data analysis.
- Analyze Workday transactions and HRSD workflows end-to-end.
- Conduct deep-dive investigations on recurring issues and bottlenecks.
- Drive data-informed continuous improvement.
- Support ESC and enterprise backlogs with strong analytics.
- Partner on cross-functional programs and cyclical events.
- Protect and improve data quality.
- Audit HR transactions and data across Workday and ServiceNow.
Benefits
- Competitive base salary
- Equity awards based on factors such as experience, performance, and location
- Eligible for participation in company-sponsored benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off
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