Remote-First Head of Customer Success

A leading tech firm is seeking a Head of Customer Success to drive retention, adoption, and expansion strategies across its US operations. The ideal candidate will have over 10 years of experience, particularly in Management Consulting or SaaS, and a demonstrated track record in building successful Customer Success teams. This position allows for remote work across the US and requires collaboration with global teams. Key responsibilities include owning the Customer Success strategy, managing executive relationships, and ensuring clients realize maximum ROI with the platform.
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