Join Zip’s Customer Experience function to create memorable experiences for customers. As a Customer Experience Specialist, you’ll manage customer interactions, identify opportunities for process improvements, and drive positive change throughout the business.
Requirements
- 6-12+ months experience managing customer relationships
- Passionate about teamwork and willing to share knowledge and support others
- Able to think fast and on their feet to solve problems
- Adaptable and comfortable taking directions
- Familiar with following customer service workflows and procedures
- Able to manage change
- Able to come into the office
Benefits
- Mental health and wellness initiatives
- Team social events
- Free breakfast daily
- Weekly free lunches
- Be a part of a team that reflects the diversity of our customers
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