Chief Customer Officer

We are hiring a Chief Customer Officer to evolve and lead our client success function. This is a high-impact executive leadership role for someone who thrives on building and elevating customer organizations through disciplined systems, performance KPIs, and scalable team development. You will own the full client lifecycle—onboarding, adoption, retention, expansion, and advocacy—across a large and growing base of law firm clients.

Requirements

• Lead the evolution and scaling of the client success function
• Own the client-side rollout of new product features and platform changes
• Design a client segmentation model with tiered service levels
• Lead, coach, grow, and develop the Client Success team
• Own net revenue retention (NRR), gross retention, and expansion performance
• Report client portfolio performance, risks, and strategic opportunities
• Own overall client portfolio health

Benefits

• Comprehensive Health Benefits
• HSA with employer contributions, FSA, and Dependent Care FSA
• Company-Paid Life Insurance and Short-Term Disability
• 401(k) Plan with Company Match
• Paid Time Off
• Maternity and Paternity Leave
• Remote work stipend