We’re building the future of customer growth at Hook, a Series A company that uses AI and Machine Learning to help businesses predict revenue with accuracy. We’re looking for an experienced Customer Success Manager to partner with our ever-growing customer base and shape how we define and deliver customer success as a discipline.
Requirements
- Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment
- Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms
- Proven track record achieving commercial targets, including renewals and expansion
- Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders
- Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously
- Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks
Benefits
- 27 days holiday (option to buy and sell holiday) + bank holidays
- Generous stock options
- Private health insurance
- Flexible monthly wellness allowance
- Annual learning & development budget
- Flexible working
- The best equipment for everyone to work with
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