We are looking for a Senior Customer Success Manager to power the World’s connections. As a member of the Customer Success team, you will act as a champion for our largest and most critical customers, establishing and implementing processes and projects that help deliver successful adoption of Kong products.
Requirements
- 3-5 years of experience working in a technical, customer-facing role
- Knowledge of developer concepts such as DevOps, full-stack application development and microservices on cloud computing
- Excellent communication skills and an ability to concisely articulate complex technical issues and solutions
- Storytelling with data to articulate business value realised through Kong products
- Strong collaboration and teamwork with cross-functional teams
- Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision
- Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives
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