Join our American Airlines family and explore a world of possibilities, tackling challenges with flexibility and grace. As a Duty Manager, you’ll lead a team responsible for customer experience administration, including lost time, staffing, payroll, training, and team support. You’ll facilitate station training needs, oversee agent/clerk requirements, and develop and manage schedules.
Requirements
- Bachelor’s Degree in related field or equivalent experience and/or training
- 2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models
- Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams
- Ability to have exceptional organization and planning skills, with attention to detail
- Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
- Knowledge of presentation and communication skills – direct and persuasive as well as diplomatic
- Ability to have outstanding leadership and interpersonal skills
- Knowledge in Microsoft Excel, Outlook, PowerPoint and Word
- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Applicable valid driver’s license as required by local authorities, if applicable
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises and more
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