Chief Customer Officer (CCO)
About the Company
Innovative provider of evidence-based care guidelines & interactive solutions
Industry
Hospital & Health Care
Type
Subsidiary of a Public Company
Founded
1990
Employees
201-500
Categories
- Health & Wellness
- Health Care
- Biotech
- Healthcare
- Small and Medium Businesses
- Venture Capital
Specialties
- healthcare consulting
- clinical decision support
- clinical admission criteria
- care pathways
- clinical criteria
- software
- medical necessity criteria
- care plans
- behavioral health
- chronic care
- home care
- analytics
- opioid management
- clinical guidance
- evidence-based medicine
- care guidelines
- and medicare compliance
Business Classifications
- B2C
About the Role
The Company is seeking a Chief Customer Officer (CCO) to lead the definition and operationalization of a modern, outcomes-driven customer strategy. This executive will be a key member of the leadership team, responsible for the full customer lifecycle, including implementation, adoption, value realization, retention, and expansion. The CCO will unify various customer-facing functions into a cohesive organization, with a central focus on elevating the voice of the customer to drive strategic decision-making. The role demands a leader with a general manager mindset, capable of connecting customer outcomes to revenue performance and long-term enterprise value creation. The successful candidate will be tasked with driving measurable improvements in customer engagement and will be expected to build and maintain executive-level relationships with key customers.
Applicants for the CCO position at the company should have a minimum of 15 years' leadership experience in healthcare technology, digital health, or healthcare SaaS, with a strong understanding of healthcare delivery systems and payer/provider dynamics. The role requires a proven track record in leading customer-facing organizations at scale, with a focus on retention, growth, and satisfaction. The ideal candidate will have a clinical background or significant experience working with clinical stakeholders, as well as a deep understanding of regulatory and compliance considerations in healthcare technology. Strong business acumen, including experience with P&L ownership, go-to-market strategy, and operational scaling, is essential. The CCO will be expected to lead and scale a high-performing, multi-disciplinary customer organization, and to ensure that customer insight is embedded in product development and enterprise strategy.
Travel Percent
Less than 10%
Functions
- Operations
Confidential
Follow us on social media