Sr Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will be responsible for driving the relationship with some of our largest customers, serving as a trusted advisor and partner, navigating the customer on their journey from onboarding to implementation through renewal and expansion.

What You Will Do

Develop a deep understanding of customer needs/goals, work to ensure that our teams have a shared definition of success across multiple platforms, deliver QBRs or MBRs, facilitate customer training, and cultivate internal and external customer relationships.

Why It Might Be a Fit

To succeed in this role, you must be able to expertly orchestrate across multiple stakeholders within the organization, recognize customer goals, and coordinate amongst a cross-functional group in accomplishing them.

Requirements

• 5+ years of experience in customer success or account management
• Experience managing large accounts, with 5-figure+ contract MRR
• Advanced knowledge in a CRM (Salesforce) and other applications to manage your customer portfolio and their lifecycle management.
• Experience managing customer success for larger and more complex requirements.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects, activities, and tasks simultaneously.
• Ability to sustain business growth and profitability by maximizing value.
• Must be legally eligible to work in India without visa sponsorship

Benefits

• Dental insurance
• Vision insurance
• Medical insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid time off
• Paid holidays