Supervisory Customer Experience Associate

Role Overview

As a Supervisor in Hardlines, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences.

What You Will Do

You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.

Why It Might Be a Fit

You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

Requirements

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

Benefits

• flexible scheduling
• comprehensive medical, dental, life and disability insurance
• paid time off
• shift differential/holiday pay
• traditional pension and 401K plan
• access to the base and its facilities
• Mass Transit program
• status as an employee of the DoD