Supervisory Customer Experience Associate (Must be 21 or older)

Role Overview

As a Supervisor, you will lead a team of Customer Experience Associates, understanding sales goals, planning workloads, and delivering on department and store sales goals. You will create schedules, lead a culture of accountability, and respond to negative customer experiences.

What You Will Do

Promote a positive team and customer centric culture, lead a culture of accountability, utilize business knowledge to troubleshoot opportunity areas, and ensure customers have an extraordinary experience.

Why It Might Be a Fit

We focus on your development, provide tools and resources for success, and want to see you grow. Joining the Exchange means joining a team that is devoted to you!

Requirements

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Cash handling, accounting and/or bookkeeping experience required
• Previous retail supervisory experience preferred
• Access to the military installation (Real ID*, Passport, Military ID, CAC, Etc.)

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan to qualifying associates
• Access to the base and its facilities
• Tax free shopping
• Mass Transit program