Customer Success Lead

Role Overview

Accurx is a healthcare productivity platform for the NHS. The Customer Success Lead will lead a team of Customer Success Managers across primary and secondary care, spotting patterns and turning insights into strategy to help Accurx show up at a regional level.

What You Will Do

Lead a team of Customer Success Managers, bring together primary and secondary care, turn insight into strategy, own the commercial picture for the region, and build the playbook with fellow leads.

Why It Might Be a Fit

The ideal candidate has led customer-facing teams, built things from the ground up, and cares about depth over volume. They should be comfortable with ambiguity, a big collaborator, and curious about the NHS.

Requirements

• Led customer-facing teams
• A few years of people management in customer success or account management
• Helping others grow
• Built things from the ground up
• Worn a lot of hats
• Taken customers from never having heard of you to being your biggest advocates
• Looked after long-standing, strategic relationships
• Comfortable with ambiguity
• Happy to try something, get it wrong, learn and go again
• Process is something you create, not something you wait for
• Incredible communicator and listener
• Empathy for the pressure the NHS is under
• Patience to build trust in a complex system

Benefits

• £70,000 – £90,000 salary
• Share options up to £30,000
• Adjustable healthcare cover
• Pension or life insurance
• Flexible working
• 28 days of holiday (plus bank holidays)
• Up to 4 weeks to work from anywhere per year
• Enhanced parental leave
• Fertility support
• Parental loss support
• Free healthy breakfasts, snacks and lunches
• Occasional sweet treats