We’re helping our client find an Operations Specialist who is highly analytical, deeply technical, and comfortable owning the intersection of data analytics, app operations, lifecycle marketing/CRM, and finance.
Requirements
- Pull, analyze, and interpret data from multiple sources to drive decision-making across the business
- Write and optimize SQL queries to extract insights and create reporting structures
- Build dashboards, metrics, and recurring reporting (funnels, cohorts, retention, CAC/LTV, conversion, churn, etc.)
- Identify trends and opportunities, and recommend data-driven improvements across product, growth, and operations
- Ensure data quality and consistency across tools (events, attribution, CRM tracking, affiliate tracking, etc.)
- Own operational workflows tied to app performance and user experience
- Monitor product and engagement KPIs in Mixpanel (funnels, feature adoption, retention, etc.)
- Support ongoing optimization initiatives (tracking, event structure, attribution integrity, user flows)
- Collaborate with cross-functional teams on app-related operational needs and performance insights
- Manage and optimize CRM flows and campaigns using MoEngage
- Build and maintain lifecycle journeys including onboarding, activation, engagement, retention, and winback
- Segment audiences using behavioral + profile-based data
- A/B test messaging and sequencing and report performance
- Ensure consistent tracking and reporting across CRM campaigns and attribution sources
- Become an expert in the tools and platforms used and ensure they are integrated and working properly
- Support internal teams with data access, reporting, and operational workflows
- Help improve processes for efficiency, accuracy, and scalability across the business
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
To apply for this job please visit jobs.workable.com.
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