Founding Senior Customer Success Manager, Sydney

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. We are hiring a Founding Senior Customer Success Manager based in Sydney to build and define our customer onboarding, implementation, and support processes from the ground up across the APAC region.

Requirements

• 4+ years of experience in Customer Success, Implementation, Technical Support, or a similar client-facing role at a SaaS company
• Experience supporting enterprise or mid-market customers in a technical or product-led environment
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Proven ability to juggle multiple priorities and thrive in a fast-paced, high-growth startup environment

Benefits

• High ownership and visibility, with direct impact on customer outcomes and company growth
• A collaborative, inclusive environment where every team member’s contribution matters
• A culture that values continuous learning, professional development, and career progression
• The chance to work on cutting-edge AI cybersecurity products that protect organisations around the world