Automotive Customer Success Manager

Role Overview

Serve as the primary point of contact for assigned enterprise accounts, driving product adoption, delivering measurable customer value, and identifying opportunities for account growth.

What You Will Do

Manage assigned accounts across the full customer lifecycle, promote the value of Overhaul products, ensure timely and successful delivery of solutions, and identify and pursue cross-sell and expansion opportunities.

Why It Might Be a Fit

The ideal candidate will have 10+ years of client-facing project management, customer success, or account management experience in supply chain, automotive, logistics, or B2B SaaS, with a deep customer focus and a consistent track record of delivering exceptional service and measurable value.

Requirements

• 10+ years of client-facing project management, customer success, or account management experience in supply chain, automotive, logistics, or B2B SaaS
• Deep customer focus with a consistent track record of delivering exceptional service, measurable value, and strong customer outcomes
• Proven experience managing and growing enterprise accounts, including cross-sell and upsell motions
• Demonstrated ability to manage multiple projects and priorities simultaneously with strong attention to detail
• Ability to meet deadlines, prioritize effectively, and make sound business decisions independently
• Strong cross-functional communication and presentation skills, with the ability to collaborate across teams and engage credibly at all levels, including executive and C-suite stakeholders
• Self-starter comfortable navigating ambiguity, changing requirements, and a fast-paced environment while keeping stakeholders aligned and informed
• Experience in a start-up, high-growth, or entrepreneurial environment
• Bachelor’s degree or equivalent experience
• Ability to travel up to 25%
• Proficiency in Microsoft Office Suite, including PowerPoint and Excel
• Proficiency with AI-enabled productivity tools, including generative AI, with the ability to apply them responsibly to research, analysis, communication, and workflow efficiency

Benefits

• Top employee health and well-being benefits
• 401(k) Matching
• Caregiver/adoption/family leave
• Employee Assistance Program
• Self-paced Development & Training program
• Rotating company ‘Perks at Work’ program
• Flexible PTO policy
• Business casual dress