Lead Customer Success Manager

Role Overview

As the Lead Dedicated Customer Success Manager for the US, you will own the US program for one strategic global customer while leading the dedicated Customer Success team supporting the account across the US, Europe, and Asia.

What You Will Do

Build a strong working partnership with the customer, serve as a subject matter expert on their supply chain and security program, and provide clear direction and coordination across the global CS team.

Why It Might Be a Fit

Success requires curiosity, strong ownership, excellent organization, sound customer judgment, and the ability to connect detailed operational and security knowledge with the customer’s broader goals.

Requirements

• Highly organized, proactive, and able to manage multiple priorities without losing sight of follow-through
• Strong ownership mindset with the ability to operate independently while working effectively as part of a global account team
• Exceptional communication and interpersonal skills with both operational teams and senior customer stakeholders
• Analytical mindset with the ability to use data to identify trends, frame problems, and drive decisions
• Demonstrated ability to lead or coordinate complex work across regions and functions, set clear accountability, and influence outcomes without relying on direct authority
• Strong customer judgment and experience supporting complex customer programs
• Deep understanding of customer success best practices; experience in supply chain, logistics, transportation, cargo security, or technology-enabled operational programs is strongly preferred

Benefits

• Top employee health and well-being benefits
• 401(k) Matching
• Caregiver/adoption/family leave
• Employee Assistance Program
• Self-paced Development & Training program
• Rotating company ‘Perks at Work’ program
• Flexible PTO policy
• Business casual dress