People Operations Specialist II – Leave Management

Role Overview

Support Leave Management POD in HR Shared Services Team, focusing on enterprise-wide accommodation process. Experience in FMLA, ADA, HR laws/regulations highly preferred.

What You Will Do

Identify process improvement opportunities, participate in knowledge management efforts, monitor case queues, prioritize workload, and deliver high-quality teammate experience.

Why It Might Be a Fit

Must be self-directed, self-motivated, flexible, and able to take initiative and effectively manage multiple conflicting priorities and deadlines.

Requirements

• Experience in FMLA, ADA, HR laws/regulations highly preferred
• Ability to communicate effectively over the phone and in writing with all levels within the organization
• Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
• High sense of urgency for meeting commitments and completing assignments
• Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations
• Critical thinking and multi-tasking in a high-volume environment
• Ability to consistently deliver high quality customer service in a professional manner
• Excellent decision making, critical thinking, communication, presentation, and interpersonal skills
• Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results
• Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program