Strategic Customer Success Manager

The Strategic Customer Success Manager will own the full post-sale lifecycle for Affinity’s largest strategic enterprise accounts, driving transformational business outcomes, commanding C-suite relationships, and securing complex renewals and expansions. The role requires experience in Enterprise Customer Success or a similar post-sale role, with significant tenure in enterprise or named account SaaS environments. The ideal candidate will have demonstrated track record of driving transformational customer outcomes and consistently exceeding commercial targets at the highest tier of enterprise accounts.

Requirements

• 8+ years in Enterprise Customer Success or a similar post-sale role, with significant tenure in enterprise or named account SaaS environments
• Demonstrated track record of driving transformational customer outcomes and consistently exceeding commercial targets at the highest tier of enterprise accounts
• Deep experience managing C-suite relationships and navigating complex, multi-stakeholder organizations with authority and credibility
• Expert communicator and executive presenter — able to lead high-stakes conversations with poise and influence strategic decisions
• Proven ability to define and operationalize scalable processes, frameworks, and playbooks that elevate team-wide performance
• Experience mentoring peers and contributing meaningfully to team capability and culture
• Highly autonomous; able to lead complex programs and drive org-level outcomes without direct authority

Benefits

• Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer a 401(k) plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.