Customer Success Manager

Role Overview

We’re seeking a Customer Service Manager (Team Manager) to lead and scale our client service function supporting compliance and GRC engagements. This role sits at the intersection of client experience, project management, and team leadership, managing a team of Account Coordinators responsible for day-to-day client execution.

What You Will Do

Manage and mentor a team of Account Coordinators supporting active compliance engagements, own the client service delivery experience from onboarding through audit completion, and ensure engagements remain on track with timelines, deliverables, and client expectations.

Why It Might Be a Fit

Ideal background includes 5+ years of experience in customer service, customer success, or account management, with prior experience in B2B SaaS, professional services, consulting, or compliance-adjacent environments, and experience managing or leading coordinators, associates, or junior account staff.

Requirements

• 5+ years of experience in customer service, customer success, or account management
• Prior experience in B2B SaaS, professional services, consulting, or compliance-adjacent environments
• Experience managing or leading coordinators, associates, or junior account staff
• Strong written and verbal communication skills with executive-level clients
• Highly organized, detail-oriented, and process-driven
• Familiarity with tools like Asana, Jira, Monday, Salesforce, HubSpot, or similar

Benefits

• 10 days of paid time off (PTO)
• 11 paid federal holidays
• 401(k) with 4% company match
• Monthly healthcare stipend
• Gym membership stipend
• Weekly team lunches and in-office snacks
• Eligible for stock options grants after year 2