Role Overview
The Program Manager will build and run the operational backbone of Fauna’s go-to-market, owning the mechanisms and cross-functional programs that move customers smoothly from first inbound interest through quoting, contracting, onboarding, and fulfillment.
What You Will Do
Key job responsibilities include championing the customer experience, designing and automating a low-friction sales process, owning the customer pipeline and reporting, driving the deal lifecycle across teams, and managing onboarding in both directions.
Why It Might Be a Fit
The ideal candidate will have experience in program or project management, data-driven decision making, and cross-functional collaboration, with a track record of owning cross-functional programs and driving process improvements.
Requirements
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor’s degree in supply chain, business, engineering, finance or related technical or quantitative field
- 5+ years in sales or revenue operations, deal desk, or business operations
- Track record owning cross-functional programs or mechanisms end to end, coordinating across multiple stakeholders
- Experience managing a CRM/pipeline and driving process from ambiguity to a repeatable system
- Strong organization and attention to detail, especially with customer, order, and contract data
- Excellent written and verbal communication; comfortable coordinating directly with customers
Benefits
- Comprehensive benefits including health insurance
- 401(k) matching
- Paid time off
- Parental leave
- Sign-on payments
- Restricted stock units (RSUs)
To apply for this job please visit www.amazon.jobs.
Follow us on social media