Role Overview
As a technical support leader, you will be regarded as an authority on DSP issue resolution, evaluating, diagnosing, and driving resolution of systemic, customer-impacting DSP production issues.
What You Will Do
You will provide visibility into recurring problem themes, drive accountability and action for continuous improvement of the customer experience, and develop SOPs and automated tools to eliminate regressions and improve quality and efficiency.
Why It Might Be a Fit
You will collaborate across support and engineering teams to resolve issues and embed troubleshooting best practices, and play a significant role in team growth through onboarding, mentoring, and hiring.
Requirements
- 5+ years of technical support
- 2+ years of software development experience
- Experience scripting in modern programming languages
- Experience troubleshooting and debugging technical systems
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager
- Experience in agile/scrum or related collaborative workflow
Benefits
- Dental insurance
- Vision insurance
- Prescription insurance
- Basic Life & AD&D insurance
- Supplemental life plans
- EAP
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
- Sign-on payments
- Restricted stock units (RSUs)
To apply for this job please visit www.amazon.jobs.
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