Role Overview
The Customer Service Manager will lead and engage the front-line team members to ensure a safe, high-performing operation while delivering an exceptional customer experience. The role requires a safety advocate who can establish team and individual goals, coach and mentor frontline team members, and promote effective relationships among departments.
What You Will Do
The Customer Service Manager will drive operational excellence, promote safety, and establish effective relationships with team members. They will also analyze station-specific data to improve scheduling, training, and overall station performance.
Why It Might Be a Fit
The ideal candidate will be a goal-oriented leader who is passionate about safety, teamwork, leadership, and delivering a quality product to customers. They will also be able to develop themselves to be the best leader they want to be in the American organization.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Additional Benefits
To apply for this job please visit jobs.aa.com.
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