Customer Service Manager, Airport Customer Experience Administration

Role Overview

The Customer Service Manager will lead and engage the front-line team members to ensure a safe, high-performing operation while delivering an exceptional customer experience. The role requires a fast-paced dynamic environment and a passion for safety, teamwork, leadership, and delivering a quality product to customers.

What You Will Do

The Customer Service Manager will drive operational excellence, promote end-to-end exceptional customer service, and ensure employee and customer safety and well-being. The role involves establishing team and individual goals, coaching and mentoring frontline team members, and promoting effective relationships with team members.

Why It Might Be a Fit

The ideal candidate will be a goal-oriented leader who wants to elevate their experience, knowledge, and network within the company. The role requires strong decision-making skills, the ability to work independently and collaboratively, and the ability to prioritize and execute with a sense of urgency and preciseness.

Requirements

• High School diploma or GED equivalency
• Previous airport customer service experience
• 2 years experience leading others
• Knowledge of company policies and procedures and functional automation applications

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises, and more