Customer Service Manager, Airport Customer Experience – San Francisco SFO

Role Overview

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members.

What You Will Do

Drives operational excellence, creates an environment that cares for frontline team members, and provides exceptional support through various mechanisms to deliver superior customer service.

Why It Might Be a Fit

Ability to work extra hours, ability to work rotating shifts, ability to actively listen, critical thinking ability, ability to work independently, ability to prioritize and execute with a sense of urgency and preciseness.

Requirements

• High School diploma or GED equivalency
• Previous airport customer service experience
• 2 years experience leading others
• Knowledge of company policies and procedures and functional automation applications

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more