Customer Service Manager, Airport Customer Operations

Role Overview

The Customer Service Manager will lead and engage the front-line team to ensure a safe, high-performing operation while delivering an exceptional customer experience. The role requires a safety advocate, team leader, and mentor who can establish and promote effective relationships with team members.

What You Will Do

The Customer Service Manager will drive operational excellence, establish team and individual goals, coach and mentor frontline team members, and ensure the ongoing safety and reliability of the operation.

Why It Might Be a Fit

The ideal candidate will be a goal-oriented leader who is passionate about safety, teamwork, leadership, and delivering a quality product to customers. They will have the ability to learn and apply union contract rules/regs and will be able to work independently as well as collaboratively.

Requirements

• High School diploma or GED equivalency
• Previous airport customer service experience
• 2 years experience leading others
• Knowledge of company policies and procedures and functional automation applications
• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen and use critical thinking ability
• Strong decision-making skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational conditions
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to use sound business judgment to resolve issues with internal and external customers
• Knowledge of Microsoft Office
• Has USPS clearance or the ability to obtain USPS clearance
• Valid driver’s license
• Ability to qualify for (SIDA) badge
• Ability to work extra hours when there are operational needs
• Ability to work rotating shifts including weekends, holidays and days-off

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more