Join American Airlines and explore a world of possibilities. As a Customer Service Manager, you will lead a team in ensuring safe and high-performing airport operations while delivering exceptional customer experiences. This role involves driving operational excellence, promoting safety, and fostering a positive work environment. If you are passionate about safety, teamwork, leadership, and delivering quality products to customers, you may be the ideal candidate for this position.
Requirements
- Drive operational excellence and maintain a safety-conscious environment.
- Establish team and individual goals, coach, and mentor frontline team members.
- Foster effective relationships with team members, promote communication among departments, and manage escalated service issues.
- Ensure ongoing safety and reliability of operations, conduct self-audits, and promote core values.
Benefits
- Travel perks
- Health benefits
- Wellness programs
- 401(k) program
- Additional benefits
To apply for this job please visit jobs.aa.com.
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