Role Overview
The Manager leads CRM business and operational support across Outside US (OUS) focussing on JAPAC, ensuring users receive timely, accurate guidance and service.
What You Will Do
Key responsibilities include team leadership and service delivery, CRM and business support oversight, operational quality and controls, recurring issues and communication, business analyst onboarding and enablement, and efficiency and continuous improvement.
Why It Might Be a Fit
The Manager is accountable for reliable request and ticket resolution while also developing the team’s capability and improving the service.
Requirements
- Any Degree
- 8-13 years of Experience leading or coordinating teams in commercial operations, Field Excellence, Sales Operations, CRM operations, or business systems support
- Pharma experience is Mandatory
- Strong understanding of CRM business processes
- Veeva CRM or Salesforce experience is preferred
- Demonstrated ability to lead service delivery, set priorities, coach colleagues, and improve processes while maintaining quality and attention to detail
- Strong communication and stakeholder-management skills, including the ability to coordinate across regional and cross-functional teams
- Ability to distinguish business questions and operational requests from technical defects or enhancements
- Knowledge of territory alignment, customer data, key messages, surveys, cycle planning, field force processes, compliance, or data governance is an advantage
To apply for this job please visit amgen.wd1.myworkdayjobs.com.
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