CRM Business Operations Manager

Role Overview

The Manager leads CRM business and operational support across Outside US (OUS) focussing on ELMAC, ensuring users receive timely, accurate guidance and service. The role oversees request resolution and day-to-day service delivery while building team capability, improving processes, supporting clear community communication, and strengthening collaboration with the affiliates, CRM platform and Technology teams.

What You Will Do

Team leadership and service delivery, CRM and business support oversight, operational quality and controls, recurring issues and communication, business analyst onboarding and enablement, efficiency and continuous improvement, project and stakeholder partnership.

Why It Might Be a Fit

Experience leading or coordinating teams in commercial operations, Field Excellence, Sales Operations, CRM operations, or business systems support. Strong understanding of CRM business processes; Veeva CRM or Salesforce experience is preferred.

Requirements

• Experience leading or coordinating teams in commercial operations, Field Excellence, Sales Operations, CRM operations, or business systems support.
• Strong understanding of CRM business processes; Veeva CRM or Salesforce experience is preferred.
• Demonstrated ability to lead service delivery, set priorities, coach colleagues, and improve processes while maintaining quality and attention to detail.
• Strong communication and stakeholder-management skills, including the ability to coordinate across regional and cross-functional teams.
• Ability to distinguish business questions and operational requests from technical defects or enhancements.
• Knowledge of territory alignment, customer data, key messages, surveys, cycle planning, field force processes, compliance, or data governance is an advantage.

Benefits

• Dental insurance
• Vision insurance
• Salary Range: 46 972,70 EUR – 63 551,30 EUR