Key Account Manager

AmpiFire is a software-powered content marketing and distribution platform seeking a Key Account Manager to manage client relationships, drive customer satisfaction, and identify opportunities for account growth and expansion.

Requirements

• 2 years of experience in Customer Success or Account Management, preferably in the SaaS industry or B2B environment
• MAJOR BONUS: experience in the DTC e-commerce industry (7-8+ Figure DTC E-Comm brands are our ideal client profiles)
• solid understanding of content marketing concepts and ability to speak knowledgeably about these topics with clients
• proven track record of maintaining high retention rates and growing existing accounts
• C2 English proficiency (proficient/mastery level) in both written and verbal communication
• customer-obsessed with the ability to listen, build strong relationships, and address client concerns proactively
• data-driven approach to account management and ability to use CRM tools effectively
• self-starter with an entrepreneurial attitude who can work independently while contributing to team goals
• available to work core business hours in the EST (US/Canada) timezone

Benefits

• competitive base salary of up to $60,000 USD annually ($82,000 CAD)
• uncapped performance bonuses based on account growth / upsells
• fully-remote contract position