Switzerland CRM & Customer Operations Manager (D/E/F) 100%

Amplifon is a quality provider and world-leading specialist in hearing solutions. We are looking for a CRM & Customer Operations Manager to optimize and orchestrate cross-media campaigns and improve customer experiences.

Requirements

• Completed studies in business administration, marketing, business informatics, or comparable field of study
• Several years of professional experience in CRM, omnichannel, or dialog marketing, as well as campaign management
• Practical experience in setting up, controlling, and optimizing campaigns in Adobe Campaign or comparable marketing automation tools
• Good technical understanding of CRM, ERP, and marketing automation systems, as well as cross-channel customer communication and campaign processes
• Knowledge of quality management and incident and process management is an advantage
• Experience with data analysis, segmentations, and reporting
• Strong affinity for data-driven marketing, customer journeys, marketing automation, and data analytics
• Analytical, conceptual, and communicative strength, as well as structured and independent working style
• High solution orientation, self-initiative, and strong understanding of project and process management
• First leadership experience in small teams

Benefits

• Responsibility and independent work in a young, sympathetic, and highly motivated team
• A dynamic company where you can develop your ideas and offers attractive working conditions
• You work in a national as well as international environment
• Much influence on the setup and further development of Adobe Campaign