Product Operations Associate, Ground Control Station

Anduril Industries is seeking a Product Operations Associate to support the reliability and readiness of their Ground Control Station (GCS) solutions. The successful candidate will play a critical role in ensuring the reliability and readiness of Anduril’s fixed-site and expeditionary asset control solutions.

Requirements

• 2+ year of technical support experience with a focus on final-tier customer concern support
• Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization
• Experience in on-call support operations and working in limited risk tolerance environments
• Ability to work non-standard hours and weekends as needed
• Experience with observability tooling such as DataDog, Grafana, and Victor Ops
• Experience with software development tooling such as Git and Jira
• Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+)
• DOD, Law Enforcement, or other Government agency experience preferred
• Demonstrated experience as a self-starter, able to find and resolve issues on your own
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking
• Ability to drive challenging and vague technical problems to clarity and resolution
• Proven ability to master a technical system and support it in operational environments
• Daily practice of excellence and rigor – you execute the 100th rep of a process with the same focus and care as the first five reps
• Confident with navigating ambiguity and crafting new ways of doing things
• Excellent written, visual, and verbal communication skills
• Ability to obtain and maintain a U.S. Secret Security clearance

Benefits

• Healthcare Benefits
• Income Protection
• Generous time off
• Family Planning & Parenting Support
• Mental Health Resources
• Professional Development
• Commuter Benefits
• Retirement Savings Plan