AIML Data Operations – Team Lead

As an AIML Data Operations Team Lead, you’ll lead and develop a team of 25-30 Annotation Analysts, promoting growth through critical and creative thinking. You’ll drive operational improvements, establish relationships, and implement innovative solutions to meet performance goals. This position offers competitive pay, benefits, stock plan eligibility, and career development resources.

Requirements

• Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 20-30 employees
• Experience leading in a professional environment
• Knowledge of contact centre management tools, processes, procedures, and performance metrics
• Excellent influencing skills and ability to work with key business partners
• Priorities coaching needs and experienced in developing employees to achieve optimal results
• Able to develop coaching plans that incorporate observations and key performance trends
• Leads a standard for high-quality work by consistently meeting and exceeding performance goals
• Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
• Solution oriented leader who demonstrates creativity and curiosity
• Ability to thrive in a dynamic and ambiguous environment

Benefits

• Competitive pay
• Great benefits
• Eligibility to participate in our company stock plan
• Time off
• Employee discount
• Dedicated resources to support ongoing growth and career development