Generative AI and ML Product Operations Program Manager, Support Apps

Join the Digital Product Ops team which leads customer experience improvements for two of Apple’s most impactful digital properties – the Apple Support App and the ‘Get Support’ web app (getsupport.apple.com) which impact millions of customers every day. As the ML Product Operations Program Manager, you will develop a solid understanding of the team’s existing technical implementations and operational processes, and use that knowledge, alongside data-driven insights and systems thinking, to create informed improvements to our customer experience, product platforms or backend services, for impactful and trustworthy and scalable AI-driven experiences.

Requirements

• Bachelors in Engineering, Computer Science or similar field of study
• 8 years of applicable experience
• 4-6 years of program management experience
• Demonstrated data-driven decision-making skills
• Experience with tools like Tableau
• Strong understanding of the machine learning development lifecycle (MLOps)
• Proficient in applying Agile/Scrum principles
• Excellent written and verbal communication skills
• Able to lead, partner and drive consensus with product, UX/UI, engineering and other cross functional partners