Solutions Architect – Product, Design & Marketing Operations

PD&M Operations provides the foundation that enables our organization (Product, Design & Marketing) to run smoothly at scale. We’re makers and doers, with a focus on practices, tools, and culture. We ensure that our teams have what they need to work effectively and deliver amazing experiences to our customers. We’re looking for a Solutions Architect that is an expert at implementing and maintaining Project Management tools and other custom solutions that support the workflow of a creative organization.

Requirements

• 3-5 years experience with specific project management tools like Wrike and Airtable with expert level knowledge of features, customization and troubleshooting
• Experience in onboarding and training new users on a tool
• Experience in building automations within Wrike based on user needs
• Able to aggregate data for reporting between Wrike and outside data sets (without integration)
• Able to develop and document solution blueprints, defining the system’s components, data flows, and integrations with systems like Tableau or Airtable
• Able to solve problems independently, with limited information at hand, and in collaboration with others
• Strong relationship-building skills to effectively collaborate across diverse teams and leadership levels.
• Proven track record of proactively identifying challenges and implementing preventative solutions.
• Highly detail-oriented, organized, and thoughtful in collaborative environments.
• Ability to clearly communicate complex technical and operational concepts to both technical and non-technical audiences.