Customer & Business Operations Manager

Role Overview

Aqua-Tots Swim Schools is seeking a highly organized, proactive Customer & Business Operations Manager to support our Lexington (Ruccio Way) and Hamburg locations. This is an opportunity for an experienced professional who wants meaningful responsibility, a flexible hybrid schedule, and the satisfaction of helping a family-owned business thrive.

What You Will Do

You’ll play a meaningful role in helping families have a positive experience with Aqua-Tots and resolving concerns before they become lost customers. You’ll manage customer experience & retention, billing & account management, reporting & business administration, and inventory, purchasing & vendor management.

Why It Might Be a Fit

We’re looking for someone who has personally managed customer relationships, administrative processes, billing issues, reporting, purchasing, or similar business functions. This position offers the opportunity to become an important part of our leadership support structure without the demands of directly managing a large team of hourly employees.

Requirements

• Professional experience in administration, office management, business operations, customer account management, or a closely related field.
• Strong organizational skills and demonstrated ability to independently manage recurring responsibilities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.
• Comfort communicating directly with customers by phone, email, and in person.
• Ability to learn new business software quickly.
• Ability to work independently in a hybrid environment while maintaining accountability for deadlines and results.
• Ability to consistently work onsite at both Lexington-area locations every week.
• Valid driver’s license and reliable transportation for travel between locations and local vendors.
• Ability to occasionally lift and carry approximately 25–30 pounds.

Benefits

• Health insurance eligibility following a 30-day waiting period, subject to applicable plan terms.
• Personal PTO: Five days annually during the first year, increasing to 10 days annually after the first anniversary.
• Paid company holidays and additional designated paid school closure periods.
• Complimentary Aqua-Tots swim lessons for employees’ children.
• Eligibility for applicable manager sales incentive contests at both Lexington-area schools.
• Paid training and ongoing professional development.
• Company-provided laptop, access to our business phone system, and necessary office equipment and supplies.
• Company purchasing access for approved business expenses.
• Reimbursement for approved business mileage.

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