Technical Customer Success Manager

Armis is looking for a Technical Customer Success Manager (T.CSM) to join its growing Customer Success Team. The T.CSM will work with customers to achieve their strategic objectives and obtain maximum value from the Armis Platform. This includes aligning new use cases to the CISO goals, identifying growth opportunities, and guiding the customer through the implementation phase. The T.CSM will also be responsible for the overall health and retention of assigned customers, maximizing customer satisfaction, and driving adoption and value for growth and reference-ability.

Requirements

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics
• Maintain current functional and technical knowledge of the Armis platform and future products
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

Benefits

• Comprehensive health benefits
• Discretionary time off
• Paid holidays including monthly me days

Tagged as: Gainsight