Licensed Customer Experience Team Lead

Role Overview

Lead a team of licensed customer service representatives, providing ongoing performance feedback, recognition, and development opportunities. Ensure customers receive accurate, professional, and empathetic service.

What You Will Do

Lead, coach, and support a team of licensed customer service representatives, serve as the first point of escalation for complex customer concerns, and promote a positive, engaged, and customer-focused team culture.

Why It Might Be a Fit

The ideal candidate will have strong knowledge of insurance products, policies, and regulatory requirements, excellent communication, coaching, and conflict-resolution skills, and a proven ability to analyze performance metrics and drive results.

Requirements

• Active Property & Casualty insurance license or applicable state insurance license
• 3+ years of customer service experience within the insurance, financial services, or related industry
• 1+ year of leadership, supervisory, or Team Lead experience in a call center environment
• Strong knowledge of insurance products, policies, and regulatory requirements
• Excellent communication, coaching, and conflict-resolution skills
• Proven ability to analyze performance metrics and drive results

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) with company participation
• Paid Time Off (PTO)
• Company Observed Holidays
• Career growth and development opportunities