Role Overview
The Customer Success Manager will work with our growing customer base, managing multiple executive-level stakeholders to consult on best practices and drive business outcomes. The role involves managing customer relationships from post-implementation through renewal, creating advocates and Assembled champions along the way.
What You Will Do
The Customer Success Manager will be responsible for regular Business Reviews and end-user trainings for customers across the globe. They will use their learnings from talking to customers to help improve the product, develop go-to-market playbooks, and improve operational processes as the company scales.
Why It Might Be a Fit
The ideal candidate will have a track record of getting things done, be able to think strategically while being in the weeds, and have a growth mindset. They will be willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.
Requirements
- 3+ years of experience in customer-facing, operational, and start-up environments
- Workforce Management Experience is a bonus
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off (vacation, sick leave)
- Paid holidays
- Travel reimbursement
- Professional development opportunities
To apply for this job please visit jobs.ashbyhq.com.
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