Role Overview
The Customer Success Manager will work with the growing customer base, managing multiple executive-level stakeholders to consult on best practices and drive business outcomes. The role involves managing customer relationships from post-implementation through renewal, creating advocates and Assembled champions along the way.
What You Will Do
The responsibilities include managing a portfolio of customers, project-managing customer initiatives, proactively monitoring and managing the health of customers, driving high-impact projects, and driving customer renewals and mitigating churn.
Why It Might Be a Fit
The ideal candidate will have a track record of getting things done, be able to think strategically while being in the weeds, and have a growth mindset. They will be willing to travel to meet with customers in person and have 3+ years of experience in customer-facing, operational, and start-up environments.
Requirements
- 3+ years of experience in customer-facing, operational, and start-up environments
- Workforce Management Experience is a bonus
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid holidays
- Vacation time
- Sick leave
- Travel reimbursement
- Professional development opportunities
To apply for this job please visit jobs.ashbyhq.com.
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