Inside Sales – Claims (Mandarin Required)

Drive and oversee order review, chargeback processing, 2nd level customer inquiries, transportation claim, and workflow improvement.

Requirements

• Assist HQ team in Asia
• Communicate with sales representative/customer for North American customer accounts
• Check and monitor on accounts A/R deductions
• Escalate and coordinate between departments to solve aging and help A/R close the book
• Handle HQ team issue between sales and customer on daily basis inquiries
• Read and understand channel program and provide assistance and solution to HQ claim team
• Engage and resolve the pending claim between product management team, sales team and customer
• Review data report from HQ team and debug issue for bottleneck case
• Maintain good attendance and punctuality

Benefits

• Paid Time Off
• 401(k)