Customer Success Manager

Role Overview

The Customer Success Manager will act as a dedicated, trusted advisor for a portfolio of customers across the EMEA region and beyond, ensuring they successfully deploy, adopt, renew, and expand their use of Ataccama solutions.

What You Will Do

The ideal candidate will develop a deep understanding of customer business and data management priorities, partner closely with Sales, Product, Engineering, Professional Services, and Support to deliver outcomes that maximize data trust, customer value, and long-term growth.

Why It Might Be a Fit

The ideal candidate brings strong commercial and technical acumen, a proven ability to drive adoption, retention, and revenue in complex enterprise environments, and a passion for process improvement and automation using AI where possible.

Requirements

• 5+ years of experience in customer-facing B2B software roles
• Technical mindset with experience in data management, data pipeline tools, analytics, or developer tools
• Analytical & data skills with comfort working with data and spreadsheets
• Exceptional written and spoken English
• Drive & growth ambition with eagerness to learn, take on operational responsibility, and grow into a senior CS or CS Leadership role over time

Benefits

• Long-Term Incentive Program
• 2 sick days and 25 days of vacation
• The Global Family Support Program
• Flexible working hours & hybrid work setup
• Benefit Plus – flexible employee benefit platform
• Annual package for mental health support
• Shared company cards for free entrance to Prague Zoo & Botanical garden
• Company bikes, longboards, e-scooters
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy
• Access to paid AI tools
• Company library

Tagged as: Excel, Pipeline Management