Role Overview
As the Product Operations Lead, you will play a critical role in building and scaling an outcome-oriented product organization. You will own and optimize the processes, analytics, tools, and communication frameworks that enable our Product Managers to focus on delivering exceptional customer experiences.
What You Will Do
You will drive product analytics and insights, build dashboards and reporting, lead product planning processes, optimize product operations, own product request management, strengthen cross-functional alignment, enable go-to-market teams, champion the voice of the customer, and drive product communication.
Why It Might Be a Fit
You will succeed by driving product analytics and insights, building scalable processes, managing competing priorities, and influencing stakeholders across multiple departments.
Requirements
- 4+ years of experience in product operations, business operations, product analytics, or a similar cross-functional role within a technology organization
- Experience working in B2B SaaS, ecommerce technology, retail technology, or commerce platforms strongly preferred
- Strong proficiency in SQL
- Experience building dashboards and reports using business intelligence platforms
- Hands-on experience implementing or managing digital product analytics platforms
- Experience supporting product planning cycles, OKR development, roadmap management, and cross-functional execution across distributed teams
- Proficiency with product knowledge, project management, and collaboration tools
- Strong understanding of product performance metrics, customer adoption, and data-driven decision-making
- Excellent written and verbal communication skills
- Demonstrated ability to build scalable processes, manage competing priorities, and influence stakeholders across multiple departments
- Strong analytical thinking, organizational skills, attention to detail, and comfort working with incomplete or complex datasets
- Ability to work independently in a fast-paced, evolving environment
Benefits
- Open PTO
- Company-paid health, dental, and vision insurance
- Medical and dependent care FSA
- Company-paid Short Term and Long Term Disability
- Company-paid Life and AD&D
- Voluntary benefits including critical illness, accident, legal services, and pet insurance
- 401(k) plan with employer match
- Flexible work environment. Office, hybrid, or remote.
To apply for this job please visit ats.rippling.com.
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