Bilingual Customer Support Representative

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Role Description

We’re seeking a Bilingual Customer Support Agent (Spanish and English) responsible for supporting our ATM customers, maintaining compliance standards, and addressing technical issues with our various products.

• Supporting our ATM customer base via phone, chat, email and SMS
• Handling any functional questions regarding the usage of our ATMs and App
• Provide basic cryptocurrency education to our customers
• Troubleshoot ATMs and report any noticeable customer or equipment trends
• Adhering to all performance expectations
• Other duties as assigned

Qualifications

• Business fluent in Spanish and English
• High School Diploma or equivalent required
• Minimum typing speed of 30 WPM
• Competent computer literacy
• Troubleshooting experience, Microsoft Office familiarity preferred
• Technical Acumen (iOS, Android, etc)

Requirements

• Basic knowledge of cryptocurrency and blockchains (bonus)
• Experience in a compliance heavy environment (bonus)
• 1-2 years of previous contact center experience (bonus)
• CRM Experience (Salesforce, Zendesk, Hubspot, etc) (bonus)
• Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc) (bonus)

Benefits

• Competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized)
• A generous retirement savings plan with company match up to 4%
• Performance based bonuses
• Paid time off