Director, Sales Operations

Sales Process Leadership & Strategy

• Serve as the strategic owner of all in-store sales processes, identifying opportunities to optimize customer experience and operational efficiency.
• Evaluate proposed sales process changes, lead pilot efforts, and oversee full-scale rollout and adoption across retail locations.
• Develop and refine best practices for the RODM role to ensure consistency and excellence in market-level sales operations.

Cross-Functional Collaboration

• Partner with departments to identify and execute opportunities that enhance sales productivity and customer engagement.
• Work closely with the Training team to design strategic training plans, materials, and learning modules that support new or updated sales processes.
• Collaborate with internal stakeholders to align initiatives, ensure clear communication, and support organizational goals.

Team Leadership & Communication

• Serve as a matrix manager to RODMs, guiding them through process changes, market-level execution, and performance standards.
• Lead monthly meetings with RODMs to review upcoming initiatives, discuss market progress, share insights, and address operational challenges.
• Ensure all RODMs are consistently informed about new initiatives, process updates, pilot programs, and innovation opportunities.

Sales Productivity & Customer Experience

• Own the strategy and performance of sales productivity across all markets.
• Identify and evaluate new methods to enhance customer experience, satisfaction, and conversion.
• Monitor market trends, performance data, and pilot results to recommend strategic improvements.

Qualifications

• 10+ years of experience in Sales Operations, Retail Leadership, or related field; multi-unit leadership experience preferred.
• Proven experience leading large-scale process transformations or multi-location operational initiatives.
• Strong strategic thinking, analytical problem-solving, and change management skills.
• Excellent communication skills with the ability to influence cross-functional teams and senior leaders.
• Demonstrated ability to develop training content and facilitate process adoption across diverse teams.
• Experience in matrix management or leading leaders strongly preferred.

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide